Returns and Complaints
Returns and Complaints
Did you get the wrong size? Is your pet not 100% happy with the gift? No problem! At Pantuti, we respect our customers' decisions and ensure that the return process is as simple as possible.
WANT TO RETURN A PRODUCT? HERE'S WHAT YOU NEED TO KNOW:
- Return period: You have the right to return a purchased product within 30 days from the date of receiving the shipment.
- Consumer purchases only: Returns apply only to natural persons (private purchases). We do not accept returns of goods purchased with a company VAT invoice – please make thoughtful purchases for your company.
- Product condition: The returned garment must be clean. Before sending it back, thoroughly clean it of your pet's fur. The product must not show any signs of use (such as minor dirt or odors).
Important: In the event of returning a dirty product or one showing signs of use, we will be forced to deduct a minimum of 30% of its value.
HOW TO MAKE A RETURN? (STEP-BY-STEP)
- Fill out the Return Form. If you don't have one attached to the package, don't worry, you can download it here
- Securely pack the clean product and attach the completed form.
- Send the package to the address below.
RETURN ADDRESS:
PANTUTI
ul. Lontowa 2
94-312 Łódź
Tel: 733 88 99 88
Mail: hau@pantuti.com
⚠️ Important logistical information:
We do not offer exchanges.
We do not accept cash-on-delivery shipments.
We do not accept packages sent to parcel lockers (we only accept shipments delivered directly to our warehouse address).
Mail: hau@pantuti.pl
🛠️ Complaints
If the purchased product has a manufacturing defect or has been damaged through no fault of yours, you have every right to file a complaint.
Write to us at the e-mail address: [Your e-mail], describing the defect and (if possible) attaching photos of the damage.
In response, we will send you instructions on how to return the faulty goods.
We will process your complaint within the statutory 14 days.
