Terms and Conditions
PANTUTI.PL ONLINE STORE REGULATIONS AS OF 25.05.2026
1.
These regulations, hereinafter referred to as the Regulations, define the terms and conditions of sale by PANTUTI Sp. z o.o. with its registered office at
UL. ALEJA JANA PAWŁA II 27, 00-867 WARSAW
Tax Identification Number (NIP): 5273206370
National Business Registry Number (REGON): 544043761
– hereinafter referred to as the Seller, conducted by the Seller via the Internet through the website located at the URL: www.pantuti.pl, hereinafter referred to as the Store.
Customers can contact the Store by phone at +48 733 88 99 88 and by email at hau@pantuti.com.
Warehouse address:
ulica Lontowa 2
94-312 Łódź
2.
A customer of the store (hereinafter: Customer) can be any natural person, legal person, or organizational unit without legal personality, who has an email account and full legal capacity. In the case of a legal person and an organizational unit without legal personality, all actions of such entity may only be performed by a person authorized to perform all actions on behalf of that entity related to the use of the Store and to exercise all rights and obligations of that entity as a Customer.
3.
Every Customer is obliged to read these regulations (hereinafter: Regulations). Ignorance of the Regulations does not exempt the Customer from the rules contained therein. By making purchases in the Store, the Customer confirms having read the Regulations and confirms that they accept them in their current form.
4.
The prices of goods in the Store are given in Polish zlotys and include VAT (they are gross prices). Unless otherwise explicitly stated, the prices given do not include delivery costs.
Information on the Store's websites does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the Store's websites, the Customer submits an offer to purchase a specific product under the conditions specified in its description.
5.
Upon the Customer's request, the Store issues a VAT invoice.
6.
Prices may change (e.g., due to changes in exchange rates, customs duties, taxes, and other price-forming elements). If the price change concerns products already ordered by the Customer, they will be informed of this change and may cancel the order by immediately sending an email to hau@pantuti.com with the subject "Cancellation" or by calling the Seller's office at +48 733 88 99 88.
7.
The Seller undertakes to deliver goods free from defects. Unless otherwise indicated in the description, all products offered in the Store are original, free from both physical and legal defects. The Seller may also sell damaged goods or various components of individual goods in the Store; in such a case, the description of the goods offered for sale will always reflect the above circumstance.
ORDER PLACEMENT AND FULFILLMENT PROCEDURE
8.
If the Customer wishes to make purchases in the Store, they must fill out the return form attached to the order. It is in the Customer's interest to provide correct data enabling contact and delivery of the ordered goods. The Store is not responsible for consequences resulting from incorrect data provision.
9.
Based on the data from the form, the Store will issue an accounting document confirming the sale and deliver the ordered goods to the indicated address.
10.
The price displayed next to the product at the time the Customer places the order on the order confirmation page is binding for the parties to the transaction. In some cases, the price for the product may include the delivery cost – this fact will always be directly stated in the product description; if there is no such information in the description, the delivery cost will be payable additionally (see point 17 of the Regulations). In the event of a change in delivery cost, point 12 below will apply accordingly.
The agreement concluded between the Customer and the Seller regarding the purchase of a given product in the Store is for a fixed term and lasts for the duration of the order fulfillment. The place of performance of the service related to the purchase of products in the Store is the delivery address indicated by the Customer, with the exception of products collected in person by Customers.
11.
The Seller reserves the right to suspend order fulfillment if the data provided by the Buyer in the purchase form is incomplete or incorrect.
12.
In the event of circumstances entirely or temporarily preventing the fulfillment of the placed order (in particular, force majeure understood as strikes, power outages, riots, wars, events caused by natural forces), the Seller reserves the right to suspend order fulfillment – the Seller undertakes to immediately notify the Customer of the situation. In the case described above, the Customer may cancel the order by immediately sending an email to hau@pantuti.com with the subject "Cancellation" or by calling the Seller's office at +48 733 88 99 88.
13.
The Customer has the right to choose the delivery method, in accordance with the order form. Delivery methods other than standard are also possible – after prior individual arrangement by email or phone.
14.
The Customer can choose the following payment methods for ordered goods:
1. cash on delivery: the amount is collected by the postman or courier
2. bank transfer to the Store's account
3. via PAYU / Przelewy24 / Paypal on the Store's website
For certain types of goods available in the Store, the Seller reserves the right to limit the payment method by not making certain payment and delivery options available.
The Customer is obliged to pay the price for the goods ordered in the Store, including delivery costs, no later than 7 days from the date of concluding the contract, with the exception of payment on delivery.
15.
For orders exceeding PLN 1,000.00 gross, the Seller has the right to request a deposit of 15% of the order value (in the form of a bank transfer to the Store's account) as security for the costs of order fulfillment.
16.
The shipping time is provided for each item. This is the time from placing the order until the ordered products are dispatched from the store. If the fulfillment time turns out to be longer than stated, the Store will contact you by phone to inform you of the delay and confirm your continued desire to proceed with the order. The stated order fulfillment time does not include non-working days.
17.
Ordered goods are shipped via a courier company. The shipping cost is always presented to the Customer for acceptance at the order placement stage.
In situations where there are significant differences in fulfillment time or packaging and delivery methods for individual goods comprising a single order placed within the Store, the Seller may independently decide to divide the order into smaller shipments. In such a case, unless otherwise agreed with the Customer beforehand, the total delivery cost provided to the Customer when placing the order does not change, but is merely distributed among the individual partial shipments. If part of the order is canceled, only those delivery costs attributed to the undelivered or complained-about part of the order will be adjusted.
18.
The time of receipt of the shipment by the Customer equals the sum of the shipping time from the Store and the delivery time. Delivery time for courier shipments is generally 1 business day. All orders received by 1 PM on a given day are processed on the same day, or after payment is credited to the account in the case of a bank transfer. Orders placed after 12 PM are processed on the next business day.
WARRANTIES AND COMPLAINTS
19.
Goods offered in the Store may be covered by a manufacturer's warranty. The basis for a complaint is a legible fiscal receipt delivered with the goods or a VAT invoice.
20.
Unless otherwise specified in the warranty, it does not cover the consequences of improper installation or use, configuration, or other actions performed by the Customer inconsistent with the written recommendations of the manufacturer or Seller. The above provisions shall apply accordingly if the Customer exercises the rights provided for by the provisions of the Act of May 30, 2014, on consumer rights.
21.
In case of a complaint, please contact the Seller by email or phone.
22.
The Seller shall process a complaint under warranty within 14 days from the date of its proper receipt. If the Seller does not respond to the Customer's demands within 14 days, it means that the demands have been deemed justified. If a complaint is accepted and the fulfillment of the Customer's demands involves the delivery of a new or repaired product, the delivery costs shall be borne by the Seller.
The Customer has the right to demand a price reduction or withdraw from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective goods with goods free of defects or removes the defect. This limitation does not apply if the product has already been replaced or repaired by the Seller, or if the Seller has not replaced the product with a defect-free one or has not removed the defect.
The detailed procedure for submitting and processing complaints is set out here.
RIGHT OF WITHDRAWAL
23.
The Customer has the right to withdraw from the contract without giving any reason within 30 days from the date of receipt of the ordered goods, provided that services and goods from the purchase of which, according to applicable law, withdrawal is not possible, are not refundable. To exercise the right of withdrawal, the Customer must inform the Seller of their decision to withdraw from the contract by means of an unambiguous statement (downloadable template) sent by email to hau@pantuti.com. Upon receipt of the completed withdrawal statement, the Customer will receive confirmation of its receipt and further instructions regarding the return shipment.
The customer should not send goods COD (cash on delivery). The customer bears the cost of returning the goods to the seller.
To meet the withdrawal deadline, it is sufficient for the Customer to send the completed statement before the withdrawal period has expired.
In the event of withdrawal from the contract, the Seller shall reimburse the Customer all payments received from the Customer, including the costs of delivery of the goods (with the exception of additional costs resulting from the Customer's choice of a delivery method other than the least expensive ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which the Seller was informed of the Customer's decision to exercise the right of withdrawal from this contract. We will make the reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.
24.
A sample withdrawal statement, which the Seller suggests using, is available for download here.
25.
If the Customer has difficulty understanding the rules for withdrawing from the contract, the Seller recommends reviewing the short guide available here.
PERSONAL DATA
26.
The administrator of Users' personal data is PANTUTI Sp. z o.o. with its registered office at UL. ALEJA JANA PAWŁA II 27, 00-867 WARSAW.
The Seller processes personal data because it is necessary for the performance of the contract concluded with the Customer, including:
enabling the provision of electronic services and full use of the Store, including making transactions;
setting up and managing accounts and providing account service, transactions, and resolving technical problems;
handling complaints if the Customer submits one;
handling inquiries (e.g., via the contact form);
contacting, including for purposes related to service provision.
Additionally, legal provisions require the Seller to process Customer data for tax and accounting purposes.
The Seller also processes Customers' personal data for the purposes indicated below, based on the Seller's legitimate interest, which is:
monitoring Customer activity including, e.g., keyword searches and managing Customer activity in the Store;
matching advertisements to content previously viewed by the Customer, customizing offer categories or individual offers in the Store settings or third-party service settings based on Customer activity in the Store;
conducting marketing activities towards Customers, including direct marketing of its own services, goods, or services or goods of third parties;
contacting Customers, including for purposes related to permissible marketing activities, through available communication channels, especially and with Customers' consent – by email and phone;
